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Caller Name Delivery (CNAM) for EVS

Incident Report for Bandwidth

Postmortem

Between 18:22 - 19:37 UTC on August 12, customers encountered issues retrieving CNAM requests via the API. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20240812 | CNAM

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Aug 13, 2024 - 13:09 EDT

Resolved

This incident has been resolved.

Posted Aug 12, 2024 - 17:15 EDT

Monitoring

A resolution has been implemented, and we are monitoring for stability.

Posted Aug 12, 2024 - 16:19 EDT

Identified

We have identified the cause of this incident, and we are working towards resolution.

Posted Aug 12, 2024 - 15:49 EDT

Investigating

We are currently investigating an issue causing Caller Name Delivery (CNAM) per Dip to not retrieve CNAM for Emergency Voice Services (EVS). We are working to identify the cause of this incident.

Posted Aug 12, 2024 - 15:26 EDT

This incident affected: Portals (Bandwidth App).