Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Legacy Global Portal Incident- Auto Top Off

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Apr 09, 2026 - 07:47 EDT

Monitoring

We are observing expected portal behavior and continue to monitor.

Posted Apr 08, 2026 - 14:30 EDT

Identified

Teams have identified the source of this incident, and are working to restore expected portal behavior.

Posted Apr 08, 2026 - 14:16 EDT

Investigating

Bandwidth teams are currently investigating an incident impacting auto top offs via credit card on the legacy global portal. Teams are working to restore expected portal payment behavior.

Posted Apr 08, 2026 - 13:00 EDT

This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).