Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 15:07 - 17:15 UTC on December 7, Bandwidth customers encountered disruption in accessing the EVS Portal and performing provisioning activities.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Dec 08, 2025 - 10:15 EST
Resolved
This incident has been resolved.
Posted Dec 08, 2025 - 01:02 EST
Monitoring
Teams are observing expected network behavior. We will monitor for prolonged stability.
Posted Dec 07, 2025 - 13:55 EST
Identified
Teams have identified the source of this incident and are working to restore services.
Posted Dec 07, 2025 - 12:29 EST
Investigating
Bandwidth teams are investigating an incident impacting EVS (911) Portal access, associated provisioning actions and, CNAM API responses.
Emergency voice traffic is not impacted.
Posted Dec 07, 2025 - 11:47 EST
This incident affected: 9-1-1 Services (9-1-1 Provisioning Service) and Number Management Services (Inbound Calling - Caller ID Lookup (CNAM)).
