Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages,
scheduled maintenance, and general notices with real-time updates.
We have confirmed stability and are considering the incident resolved.
Posted May 25, 2021 - 19:25 EDT
Update
Our vendor has fixed the issue causing delays and the backlog has completed. At this time all delayed orders should be completed, and we should not be experiencing any more delays going forward. Bandwidth will continue to monitor for stability.
Posted May 25, 2021 - 16:46 EDT
Monitoring
Neustar's system is now processing activations again without any manual intervention. Neustar has reported their backlog is completely cleared at this time.
Posted May 25, 2021 - 16:29 EDT
Update
We're continuing to work with our vendor on the issue causing porting delays and we will advise once we have further updates.
Posted May 25, 2021 - 14:56 EDT
Investigating
Bandwidth has been informed by our porting vendor there may be activation delays for on-net ports that are completing today. Orders will complete in the dashboard, but industry level provisioning to our SPID may be delayed after activation. We're engaged with our vendor now about the issue and we'll advise once we have further updates.
Posted May 25, 2021 - 13:33 EDT
This incident affected: Number Management Services (Number Porting).
