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Incidents across areas

Messaging API Incident

Incident Report for Bandwidth

Postmortem

Between 06:49 - 09:37 UTC on October 20, Bandwidth messaging services encountered intermittent disruptions including delivery delays and delivery failures.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 23, 2025 - 08:52 EDT

Resolved

This incident has been resolved.
Posted Oct 21, 2025 - 09:40 EDT

Update

We continue to monitor for continued stability.
Posted Oct 20, 2025 - 17:23 EDT

Update

We continue to monitor for prolonged stability.
Posted Oct 20, 2025 - 12:37 EDT

Monitoring

Bandwidth teams are monitoring API based messaging after an earlier incident where where some messaging API and/or delivery of API messages was delayed. Teams are observing, expected behavior and are monitoring for prolonged stability.
Posted Oct 20, 2025 - 08:15 EDT
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging, Toll Free MMS - Inbound, Toll Free MMS - Outbound).