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Messaging Delays - Verizon and T-Mobile

Incident Report for Bandwidth

Postmortem

Bandwidth has concluded its investigation of this issue and determined that between 18:29 UTC on October 15th and 02:02 UTC on October 16th, messaging delivery to Verizon and T-Mobile was delayed.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 16, 2026 - 04:59 EDT

Resolved

This incident has been resolved.

Posted Oct 15, 2026 - 23:23 EDT

Monitoring

Teams are observing expected messaging behavior. We will monitor for stability.

Posted Oct 15, 2026 - 22:13 EDT

Identified

Teams have identified this incident as a result of an off network industry condition.

Posted Oct 15, 2026 - 19:17 EDT

Investigating

Bandwidth teams are investigating increased delays of messages toward Verizon and T-Mobile destinations.

Posted Oct 15, 2026 - 17:39 EDT

This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4)).