Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Network Maintenance - JFK Data Center
Scheduled Maintenance
Report for Bandwidth
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Update
This maintenance has been rescheduled to the following window:
February 12, 2020 00:00 - 06:00 ET
February 12, 2020 00:00 - 06:00 ET
Scheduled
Bandwidth will be performing network maintenance in our JFK data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the JFK data center.
Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:
120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:
120 - Portland, ME
122 - Manchester, NH
124 - Burlington, VT
126 - Springfield, MA
133 - Poughkeepsie, NY
138 - Binghamton, NY
220 - Pleasantville, NJ
246 - Culpeper, VA
250 - Lynchburg, VA
254 - Charleston, WV
256 - Clarksburg, WV
322 - Youngstown, OH
326 - Toledo, OH
330 - Evansville, IN
334 - Fort Wayne, IN
354 - Madison, WI
434 - Columbia, SC
923 - Mansfield, OH
927 - Harrisonburg, VA
928 - Charlottesville, VA
956 - Johnson City, TN
974 - Rochester, NY
Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.
The following services will not be impacted during the maintenance:
Emergency (911) Voice Calling
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services
For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
This scheduled maintenance affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States), and Direct Network Connection (Inbound Direct Link Services (DLS), Outbound Direct Link Services (DLS)).