Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Network Maintenance - ATL Data Center
Scheduled Maintenance Report for Bandwidth
Completed
The scheduled maintenance has been completed.
Posted Jul 31, 2022 - 06:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 31, 2022 - 00:00 EDT
Scheduled
Bandwidth will be performing a firewall upgrade in our ATL data center. While Bandwidth is taking necessary steps to minimize impact to calls sent through the ATL data center, there will be a brief disruption of services.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

338 - Bloomington, IN
350 - Appleton, WI
420 - Asheville, NC
432 - Myrtle Beach, SC
442 - Augusta, GA
446 - Macon, GA
534 - Topeka, KS
632 - Des Moines, IA
634 - Davenport, IA
920 - New Haven, CT

Outbound Voice (termination) calls: Bandwidth advises that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

Emergency (911) Voice Calling: Bandwidth advises that customers route all calls through the DFW data center.

The following services will not be impacted during the maintenance:
SMS/MMS Messaging
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted Jul 21, 2022 - 10:37 EDT
This scheduled maintenance affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), Canada Calling Services (Inbound Calling - Canada (SIP)), 9-1-1 Services (9-1-1 Call Routing Service), Direct Network Connection (Inbound Direct Link Services (DLS), Outbound Direct Link Services (DLS)), and United States Local Market Status (338 - Bloomington, IN, 350 - Appleton, WI, 420 - Asheville, NC, 432 - Myrtle Beach, SC, 442 - Augusta, GA, 446 - Macon, GA, 534 - Topeka, KS, 632 - Des Moines, IA, 634 - Davenport, IA, 920 - New Haven, CT).