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Inbound Calling Incident

Incident Report for Bandwidth

Postmortem

Between 03:15 UTC and 03:30 UTC on October 2nd, inbound voice calls were unable to be completed.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: https://www.bandwidth.com/support/en/articles/17429376-20261002-voice-inbound-proxy-403-rejections-during-acl-reload-window.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 07, 2026 - 04:25 EDT

Resolved

During a scheduled maintenance window, inbound calls for some customers did not deliver as expected. These calls failed to complete as expected during the impact window. We have since observed expected network behavior, and consider this incident resolved.

Posted Oct 01, 2026 - 23:30 EDT