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SUPPORT CENTER

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

    • Bandwidth International Market Impairment - Chile
    Incident Report for Bandwidth
    Resolved
    Our partner confirmed the maintenance is over and all traffic is back to normal.
    Posted Dec 01, 2024 - 07:16 EST
    Update
    We are continuing to monitor for any further issues.
    Posted Dec 01, 2024 - 02:17 EST
    Monitoring
    A fix has been implemented and we are monitoring the results.
    Posted Dec 01, 2024 - 02:17 EST
    Identified
    Our partner has started the maintenance window during the below time window which caused the unavailability of the service may be experienced.

    Maintenance Window Details:
    Date: Sunday, December 1, 2024.
    Opening hours: Between 02:00 CST to 06:00 CST (05:00 GMT to 09:00 GMT)

    During this maintenance period the service will be intermittent or unavailable.

    We will keep update on this.
    Posted Dec 01, 2024 - 02:12 EST
    Investigating
    We are investigating a network impairment in Chile with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
    Posted Dec 01, 2024 - 01:49 EST
    This incident affected: Chile Calling Services (Inbound Calling- Chile).
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