MMS 10DLC Outbound Delivery Delays - T-Mobile
Incident
Report for Bandwidth
Postmortem
Between 16:30 - 23:52 UTC on October 31, Bandwidth customers encountered delays when sending MMS messages to T-Mobile subscribers.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Teams are observing expected messaging behavior. We will monitor for prolonged stability.
Update
Teams have identified this incident as a result of an off network impairment. We continue to work with the impacted industry provider to restore expected messaging behavior.
Update
Teams have identified this incident as a result of an off network impairment. We continue to work with the impacted industry provider to restore expected messaging behavior.
Identified
Teams have identified this incident as a result of an off network impairment. We continue to work with the impacted industry provider to restore expected messaging behavior.
Investigating
Bandwidth teams are investigating an incident impacting outbound MMS 10DLC messages. These messages are delayed in delivery to T-Mobile destinations.
This incident affected: United States Messaging Services (MMS Messaging (MM4)).