10DLC Campaign Assignment Failures
Incident
Report for Bandwidth
Postmortem
Between 23:56 on October 4 and 22:06 on October 7, Bandwidth customers encountered failures when attempting to assign telephone numbers to messaging campaigns.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
We've confirmed stability with the issue and we're considering this incident resolved.
Update
We are continuing to monitor for any further issues.
Update
We are continuing to monitor for any further issues.
Monitoring
Bandwidth teams are observing expected Campaign Assignment behaviors. We will monitor for prolonged stability.
Update
We continue to work with our partner to restore expected Campaign Assignment behaviors.
Update
We're continuing to work with our partner on a fix for the issue. Additional updates will be provided as they become available.
Update
We're continuing to work with our partner on a fix for the issue.
Update
We're continuing to work with our partner on a fix for the issue.
Identified
In conjunction with our partner the issue has been identified and we're currently working to resolve. We'll advise once we have further updates.
Update
We're still investigating the issue with our partner and we'll advise once there are further updates.
Investigating
We're currently investigating an issue causing failures for 10DLC campaign assignments. Relevant teams are engaged with our industry partner and we'll advise once we have updates.
This incident affected: Number Management Services (Line Feature Management).