Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Calling Incident | US to Bandwidth International
Incident Report for Bandwidth
Postmortem

Between July 24 02:03 - July 26 00:27 UTC, a portion of outbound calls from Bandwidth US to Bandwidth International numbers were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20240726 | BWUS - BWI Voice

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Jul 26, 2024 - 07:47 EDT

Resolved
This incident has been resolved.
Posted Jul 25, 2024 - 21:01 EDT
Monitoring
Bandwidth teams are observing the expected calling behavior regarding this incident. We are monitoring for stability.
Posted Jul 25, 2024 - 20:43 EDT
Identified
Bandwidth teams have identified the source of this calling incident and are working towards a resolution.
Posted Jul 25, 2024 - 18:43 EDT
Investigating
Bandwidth teams are investigating an incident impacting outbound on-net US calls to Bandwidth International numbers that are powered by Bandwidth. At this time, these calls will not be completed as expected.
Posted Jul 25, 2024 - 18:06 EDT
This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).