Calling Incident | US to Bandwidth International
Incident
Report for Bandwidth
Postmortem
Between July 24 02:03 - July 26 00:27 UTC, a portion of outbound calls from Bandwidth US to Bandwidth International numbers were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:
Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Bandwidth teams are observing the expected calling behavior regarding this incident. We are monitoring for stability.
Identified
Bandwidth teams have identified the source of this calling incident and are working towards a resolution.
Investigating
Bandwidth teams are investigating an incident impacting outbound on-net US calls to Bandwidth International numbers that are powered by Bandwidth. At this time, these calls will not be completed as expected.
This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).