Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Network Maintenance - LAX Data Center

Scheduled Maintenance Report for Bandwidth

Completed

The scheduled maintenance has been completed.
Posted May 16, 2019 - 02:50 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 16, 2019 - 00:00 EDT

Update

Please Note. This maintenance has been rescheduled. The new maintenance window is as follows:

May 16, 2019 00:00 - 06:00 ET
Posted May 03, 2019 - 10:27 EDT

Scheduled

Bandwidth will be performing IP Network maintenance in our LAX data center. To eliminate potential for impact, customers should be prepared to receive-from and route-to their corresponding geo-redundant location. During the maintenance window, Bandwidth is taking necessary steps to minimize impact to calls sent through the LAX data center.

Inbound Voice (origination) calls: We anticipate service disruption for a small portion of inbound calls in the following local markets:

620 - Rochester, MN
626 - St. Cloud, MN
636 - Fargo, ND
650 - Billings, MT
654 - Cheyenne, WY
668 - Tucson, AZ
670 - Eugene, OR
676 - Spokane, WA
720 - Reno, NV
724 - Chico, CA
728 - Fresno, CA
734 - Bakersfield, CA
736 - Monterey, CA
740 - San Luis Obispo, CA
973 - Palm Springs, CA

Outbound Voice (termination) calls: We suggest that customers route all calls through their geo-redundant site during this maintenance window to eliminate any potential impact.

SMS/MMS Messaging: We advise customers to point their outbound message traffic to our DFW data center to avoid any service disruption.

The following services will not be impacted during the maintenance:
Emergency (911) voice calling
HTTP Voice / Messaging services
Number Ordering / Provisioning / Management API services

For assistance defining your specific geo-redundant location or for any additional clarification, please reach out to our Customer Success Team via the bandwidth.com/support portal.
Posted May 03, 2019 - 09:22 EDT
This scheduled maintenance affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, International Messaging (HTTP), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging), United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States), and United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States).