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Australia Calling Incident

Incident Report for Bandwidth

Postmortem

Between 08:06 - 08:56 UTC on September 16, Bandwidth customers experienced intermittent call setup failures on inbound and outbound calls to Australian numbers.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20250916 | BWI Voice Australia

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Sep 24, 2025 - 08:28 EDT

Resolved

For a brief period of time, some inbound and outbound Australian base calls failed to complete as expected. Teams are observing, expected network behavior, and will monitor for prolonged stability.

Posted Sep 16, 2025 - 02:00 EDT