BW Dashboard Issue - New Number Orders
Incident
Report for Bandwidth
Resolved
We’ve confirmed stability with the BW Dashboard and we’re considering this incident resolved.
Monitoring
We’ve completed mitigation and customer function in the BW Dashboard and API has been restored for all services. We’re currently mounting for stability.
Update
At this time a temporary fix has been pushed to restore access to services affected. Teams still working on a permanent fix and full data restoration.
Update
The implementation of the fix has caused accessibility issues for the dashboard as whole. We’re working to fix that at this time as well.
Update
We’ve initiated a fix for the issue, but it will take some time to implement. During this period, the TN Lookup and overall dashboard function may be affected for some users. We will advise on status as the update completes.
Identified
We’ve identified the issue and we’re working on deploying a fix at this time.
Investigating
We’re currently investigating an issue preventing new number orders in the BW Dashboard from being submitted. This is also affecting orders submitted via api.
This incident affected: Number Management Services (New Number Ordering) and Portals (Bandwidth Dashboard).