The maintenance is complete, testing has confirmed resolution of the issue, and calls are now functioning as expected. We're now considering this incident resolved.
Posted Jul 28, 2022 - 08:30 EDT
We have determined a remedy in conjunction with T-Mobile and maintenance has been scheduled for 3-4am ET on July 28, 2022. We will monitor after that completes and determine status at that time.
Posted Jul 26, 2022 - 19:01 EDT
We've identified an issue affecting some inbound calls to BW numbers from the T-Mobile network (TM legacy, Sprint legacy not affected). Some calls are being cancelled by T-Mobile if the call is not answered within 10 seconds. We're currently engaged with T-Mobile directly to resolve, and we'll provide updates as they become available.
Posted Jul 26, 2022 - 16:41 EDT
This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States).