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South Africa Voice Incident

Incident Report for Bandwidth

Postmortem

Between 19:00 - 21:12 UTC on November 14, a portion of inbound and outbound calls were unable to be completed in our South Africa market. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20241114 | BWI Voice South Africa

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Nov 16, 2024 - 19:27 EST

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 17:16 EST

Monitoring

Bandwidth is observing expected call behavior for South African voice calls. We will monitor for prolonged stability.

Posted Nov 14, 2024 - 16:38 EST

Investigating

Bandwidth is investigating potential impairments to the completion of South African voice calls.

We will provide an update as soon as more information becomes available.

Posted Nov 14, 2024 - 16:05 EST

This incident affected: South Africa Calling Services (Inbound Calling- South Africa).