Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages,
scheduled maintenance, and general notices with real-time updates.
Between 18:32 - 21:17 UTC on October 6, Bandwidth observed impairments to a portion of 411, 711, 811 and 988 calls.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Oct 09, 2024 - 08:41 EDT
Resolved
This incident has been resolved.
Posted Oct 06, 2024 - 18:49 EDT
Monitoring
Bandwidth teams are observing expected calling behavior and will monitor for prolonged stability.
Posted Oct 06, 2024 - 17:35 EDT
Update
Teams continue investigating calling impacts to 411, 711, 811, 988 voice calls.
Posted Oct 06, 2024 - 16:34 EDT
Investigating
Bandwidth teams are investigating an incident that has affected the ability to dial 988. Teams are actively working to restore expected calling behavior for 988 services.
Posted Oct 06, 2024 - 16:25 EDT
This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).
