Canada Voice Incident

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incident Report for Bandwidth

Resolved

With all locations having restored services. This incident is resolved.

Posted Nov 26, 2021 - 14:33 EST

Update

The affected areas for this incident have been reduced to the following:
• Cranbrook

Posted Nov 23, 2021 - 11:12 EST

Update

The affected areas for this incident have been reduced to the following:
• Penticton
• Cranbrook

Posted Nov 19, 2021 - 13:14 EST

Update

The following regions of BC are impacted by this incident:
• Kamloops
• Penticton
• Vernon
• Cranbrook

Posted Nov 18, 2021 - 12:02 EST

Update

This region continues to recover from severe weather. As such, customers may continue to have degraded call quality and intermittent call completion issues.

Posted Nov 18, 2021 - 09:17 EST

Investigating

Bandwidth has identified a voice incident in the British Columbia region of Canada. Due to heavy flooding and mudslides, customers may experience intermittent call completion issues or degraded call quality. This provider is actively engaged and working to restore services.

Posted Nov 17, 2021 - 22:08 EST

This incident affected: Inbound Calling Services (Inbound Calling - Canada (SIP)).