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MMS Delays

Incident Report for Bandwidth

Resolved

All queues have cleared and we’ve confirmed stability. We’re considering this issue resolved.

Posted Dec 15, 2021 - 23:18 EST

Update

All queues have cleared and we’ve confirmed stability. We’re considering this issue resolved.

Posted Dec 15, 2021 - 23:17 EST

Monitoring

We’ve implemented a fix for this issue and we’ll continue to monitor for stability as the queues deplete.

Posted Dec 15, 2021 - 20:35 EST

Update

We're still investigating the issue at this time, however, as traffic decreases through night, impact will shrink correspondingly. We'll continue to provide updates on the investigation.

Posted Dec 15, 2021 - 17:50 EST

Update

We are continuing to investigate the problem causing MMS delays. We will advise once we have identified the issue.

Posted Dec 15, 2021 - 15:10 EST

Update

We have ruled out Toll-Free SMS impact at this time, but we are still investigating the MMS delays.

Posted Dec 15, 2021 - 11:28 EST

Update

We are continuing to investigate this issue.

Posted Dec 15, 2021 - 11:05 EST

Investigating

Bandwidth Teams are currently investigating MMS and Toll-Free SMS delivery delays. Currently Messages are queueing.

Posted Dec 15, 2021 - 10:59 EST

This incident affected: United States Messaging Services (MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, REST APIs - HTTP MMS Messaging, Toll Free MMS - Inbound).