Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Bandwidth Local Market Impairment -220 - Pleasantville, NJ
Incident
Report for Bandwidth
Resolved
Final: We have observed services have been restored at this time.
Start Time: 8/16/18 4:58 PM
Stop Time: 8/17/18 6:11 PM
Start Time: 8/16/18 4:58 PM
Stop Time: 8/17/18 6:11 PM
Update
Update: Our carrier reports crews are still awaiting permission from the local power company and the NYC Department of Environmental Protection to enter the site of the fiber damage. This market is currently back up and services are restored, but due to the nature of this work the circuits may be unstable until all repairs are finalized.
We will continue to work closely with our carrier until the issue is resolved.
We will continue to work closely with our carrier until the issue is resolved.
Update
Our carrier reports crews are still awaiting permission from local power company to enter site of fiber damage. We will continue to work closely with our carrier until issue is resolved.
Update
Our carrier reports crews are still awaiting permission from local power company to enter site of fiber damage. We will continue to work closely with our carrier until issue is resolved.
Update
Repair crews are still awaiting access to manhole from local energy company. Once access is granted our carrier can begin to restore services. Until then, we will work closely with our carrier to bring you new information on this fiber repair.
Update
Update: It was previously noted that repair crews had begun splicing however they are still awaiting access to the manhole to begin repairing this fiber cut. Inbound long-distance traffic is no longer affected.
Update
Update: Repair crews have accessed the manhole and splicing has started. At this time, Inbound long-distance traffic is no longer affected.
We are currently working with our carrier for resolution.
We are currently working with our carrier for resolution.
Update
Our carrier has informed us this extended event is due to a manhole fire. The carrier has not yet been given safety clearance to enter the manhole to begin repairs.
In the meantime, Bandwidth is currently taking steps to re-route inbound Long Distance traffic in the affected market. Over the coming hours, inbound Long Distance traffic in this market will start to restore.
In the meantime, Bandwidth is currently taking steps to re-route inbound Long Distance traffic in the affected market. Over the coming hours, inbound Long Distance traffic in this market will start to restore.
Update
Update: Our carrier has identified a fiber cut and continues to work on finalizing repairs.
Update
Update: Our carrier has identified a fiber cut and continues to work on finalizing repairs.
Update
Our carrier has identified a fiber cut and is working to complete repairs.
Update
Update: Our carrier has identified a fiber cut and is working to complete repairs.
Identified
Update: Our carrier has identified a fiber cut and is working to complete repairs.
Update
Update: Our carrier has identified a fiber cut and is working to complete repairs.
Investigating
We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.
We are currently working with our carrier for resolution.
We are currently working with our carrier for resolution.