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Bandwidth Global Portal Incident

Incident Report for Bandwidth

Postmortem

Bandwidth has concluded its investigation of this issue and determined that between 15:55 - 18:59 UTC on January 31, customers may have observed minor intermittent issues accessing CDRs in the Bandwidth Global Portal.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Feb 09, 2026 - 13:52 EST

Resolved

This incident has been resolved.

Posted Jan 31, 2026 - 15:15 EST

Monitoring

Teams are observing expected portal behavior. We will continue to monitor for prolonged stability.

Posted Jan 31, 2026 - 14:29 EST

Identified

Teams have identified the source of this incident and are working to restore expected portal behavior.

Posted Jan 31, 2026 - 13:59 EST

Investigating

Bandwidth teams are investigating an incident impacting the Bandwidth Global Portal. Users may be unable to complete porting activities or CDR checks as expected. Teams are working to restore expected portal behavior.

Posted Jan 31, 2026 - 13:16 EST

This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).