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Bulgaria Voice Incident

Incident Report for Bandwidth

Postmortem

Between 11:40 - 13:30 UTC on November 14, a portion of inbound and outbound calls through our Bulgaria market were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20241114 | BWI Voice Bulgaria

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Nov 16, 2024 - 19:26 EST

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 10:18 EST

Monitoring

Bandwidth is observing expected call behavior and is continuing to monitor to ensure stability.

Posted Nov 14, 2024 - 08:53 EST

Identified

Bandwidth has determined that impacted inbound and outbound Bulgaria based calls. These calls may not complete as expected.

Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible.

We will continue to provide updates throughout this incident as more information becomes available.

Posted Nov 14, 2024 - 08:10 EST

Investigating

Bandwidth is investigating potential impairments to the completion of Bulgarian Inbound and Outbound voice calls.

Posted Nov 14, 2024 - 07:21 EST

This incident affected: Bulgaria Calling Services (Inbound Calling - Bulgaria, Outbound Calling - Bulgaria).