Bulgaria Voice Incident
Incident
Report for Bandwidth
Postmortem
Between 11:40 - 13:30 UTC on November 14, a portion of inbound and outbound calls through our Bulgaria market were unable to be completed.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Bandwidth is observing expected call behavior and is continuing to monitor to ensure stability.
Identified
Bandwidth has determined that impacted inbound and outbound Bulgaria based calls. These calls may not complete as expected.
Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible.
We will continue to provide updates throughout this incident as more information becomes available.
Bandwidth teams are actively troubleshooting this incident to restore services as quickly as possible.
We will continue to provide updates throughout this incident as more information becomes available.
Investigating
Bandwidth is investigating potential impairments to the completion of Bulgarian Inbound and Outbound voice calls.
This incident affected: Bulgaria Calling Services (Inbound Calling - Bulgaria, Outbound Calling - Bulgaria).