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Bandwidth US Network Impairment - 10DLC MMS Delays

Incident Report for Bandwidth

Postmortem

Bandwidth has concluded its investigation of this issue and determined that between 18:40 - 19:40 UTC on September 5, 10DLC MMS and Toll Free MMS messages encountered delays in delivery.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Sep 06, 2024 - 07:18 EDT

Resolved

This incident has been resolved.

Posted Sep 05, 2024 - 17:14 EDT

Monitoring

A resolution has been implemented, and we are monitoring the results.

Posted Sep 05, 2024 - 16:03 EDT

Investigating

We are currently investigating an incident causing delays to 10DLC MMS.

Posted Sep 05, 2024 - 15:26 EDT

This incident affected: United States Messaging Services (MMS Messaging (MM4)).