Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Bandwidth has concluded its investigation of this issue and determined that between December 1 17:26 - December 2 04:36 UTC, outbound Toll Free SMS messages may have encountered minimal delay in delivery.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Dec 08, 2025 - 09:30 EST
Resolved
This incident has been resolved.
Posted Dec 02, 2025 - 01:50 EST
Monitoring
Teams are observing expected toll-free messaging deliverability. We will continue to monitor for prolonged stability.
Posted Dec 01, 2025 - 23:42 EST
Update
Teams have identified the cause of this delay as an off-network incident. Bandwidth is engaging with the impaired vendor to restore expected timely Toll Free SMS delivery.
Posted Dec 01, 2025 - 17:41 EST
Identified
Teams have identified the cause of this delay as an off-network incident. Bandwidth is engaging with the impaired vendor to restore expected timely Toll Free SMS delivery.
Posted Dec 01, 2025 - 14:56 EST
Investigating
Bandwidth teams are investigating an incident impacting outbound Toll Free SMS messages. Teams are working to restore expected delivery times.
Posted Dec 01, 2025 - 13:11 EST
This incident affected: United States Messaging Services (Toll-Free SMS - Outbound).
