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Delays to Activation of On-net Orders

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Nov 02, 2023 - 19:07 EDT

Update

Teams remain engaged and are working on a fix.

Posted Nov 02, 2023 - 17:51 EDT

Update

We are continuing to work on a fix.

Posted Nov 02, 2023 - 15:58 EDT

Identified

Teams have identified the cause and a fix is being implemented. At this time; New On-Net Port Orders, Supplement edits of existing on-net orders, and On-Net Order Activations continue to be delayed.

Posted Nov 02, 2023 - 13:53 EDT

Update

Bandwidth teams continue to investigate this incident. At this time; New On-Net Port Orders, Supplement edits of existing on-net orders, and On-Net Order Activations are delayed.

Posted Nov 02, 2023 - 12:22 EDT

Update

We are continuing to investigate this incident.

Posted Nov 02, 2023 - 11:52 EDT

Investigating

We are aware of intermittent delays for activation of on-net orders. We are investigating this incident.

Posted Nov 02, 2023 - 10:53 EDT

This incident affected: Number Management Services (Number Porting).