Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 09:49 - 10:38 UTC on November 20, Bandwidth customers may have encountered intermittent disruptions to outbound calls through our Brussels data center.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Nov 24, 2025 - 12:03 EST
Resolved
This incident has been resolved.
Posted Nov 20, 2025 - 13:44 EST
Monitoring
Teams are observing expected network behaviors and will monitor for continued stability.
Posted Nov 20, 2025 - 08:44 EST
Identified
Teams have identified the source of this incident and are working to restore expected network behavior.
Posted Nov 20, 2025 - 07:40 EST
Investigating
Bandwidth teams are investigating an incident impacting outbound voice traffic via our Brussels POP. Outbound Voice calls are intermittently not completed as expected. Teams are working to restore expected network behavior.
Posted Nov 20, 2025 - 06:12 EST
This incident affected: Belgium Calling Services (Outbound Calling - Belgium) and Portals (Bandwidth International (fka Voxbone) Portal).
