Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Off-Net Port Completion Incident

Incident Report for Bandwidth

Postmortem

Between 14:38 - 15:40 UTC on July 10, the industry porting vendor encountered a minor impairment which had the potential for impacting Bandwidth customer port requests.

Bandwidth remained engaged throughout the incident until the industry porting vendor resolved their impairment. After further investigation, Bandwidth observed there was no impact to customers and all port requests completed as expected.

Due to the lack of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner.

Posted Jul 10, 2024 - 13:29 EDT

Resolved

We’ve confirmed stability and we’re considering this incident resolved.
Posted Jul 10, 2024 - 12:59 EDT

Monitoring

A fix has been implemented and we're currently monitoring for stability.
Posted Jul 10, 2024 - 12:05 EDT

Identified

We've identified an issue with off-net ports causing delayed completion/provisioning in the BW dashboard. This could lead to possible call failures after porting. Relevant teams are engaged with our vendor to resolve the problem.
Posted Jul 10, 2024 - 11:41 EDT
This incident affected: Number Management Services (Number Porting).