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Dashboard Notification Incident

Incident Report for Bandwidth

Postmortem

Bandwidth has concluded its investigation of this issue and determined that between 14:00 - 17:41 UTC on July 31, orders placed in the Bandwidth Dashboard were completed however, order completion notifications to customers were hung in the queue and not immediately delivered. Upon the resolution of the incident, Bandwidth re-sent the affected notifications held in the queue.

Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Aug 01, 2024 - 08:05 EDT

Resolved

This incident has been resolved.

Posted Jul 31, 2024 - 16:56 EDT

Update

Teams are observing the expected delivery of Dashboard Notifications. Notifications were queued and are being processed.

Posted Jul 31, 2024 - 16:06 EDT

Monitoring

Teams are observing the expected delivery of Dashboard Notifications. Notifications were queued and are being processed.

Posted Jul 31, 2024 - 14:14 EDT

Identified

Teams have identified the source of this incident and are working to restore Order Notifications.

Posted Jul 31, 2024 - 12:47 EDT

Investigating

Bandwidth teams are investigating an incident impacting Dashboard notifications, specifically order complete notifications. This incident is not impacting the actual order - just the notification.

Posted Jul 31, 2024 - 11:17 EDT

This incident affected: Portals (Bandwidth App).