Messaging Incident

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Incidents across areas

Messaging Incident

Incident Report for Bandwidth

Resolved

Bandwidth teams consider this incident resolved.

Posted Jul 16, 2021 - 14:34 EDT

Monitoring

Bandwidth teams have seen normal message behavior with Verizon. We are monitoring for continued stability.

Posted Jul 16, 2021 - 14:25 EDT

Update

Bandwidth teams continue to work toward identifying this incident.

Posted Jul 16, 2021 - 14:12 EDT

Investigating

Bandwidth teams are currently investigating an incident impacting SMS messages to Verizon. Specifically, Multi-Segment SMS messages may deliver out of order or split. All teams are actively engaged.

Posted Jul 16, 2021 - 13:37 EDT

This incident affected: United States Messaging Services (SMS Messaging (SMPP), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, REST APIs - HTTP SMS Messaging).