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Toll Free SMS and MMS Vendor Delays

Incident Report for Bandwidth

Resolved

Bandwidth has seen continued stabilization of toll-free messaging delivery. We now consider this incident resolved.

Posted Jan 20, 2020 - 17:57 EST

Monitoring

Our industry vendor has implemented a fix to resolve toll-free messaging delays. We will continue to monitor for stability.

Posted Jan 20, 2020 - 16:43 EST

Identified

Bandwidth’s Toll-Free messaging vendor has identified the cause of messaging delivery delays and is working to fully restore traffic.

Posted Jan 20, 2020 - 15:58 EST

Investigating

Bandwidth is investigating Toll Free SMS and MMS deliverability delays. All relevant teams are engaged.

Posted Jan 20, 2020 - 15:28 EST

This incident affected: United States Messaging Services (Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, Toll Free MMS - Inbound, Toll Free MMS - Outbound).