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National Calling Incident: France, Spain, Austria

Incident Report for Bandwidth

Postmortem

Between March 20 14:40 - March 23 19:08 UTC, National outbound calling for France, Spain, and Austria were interrupted. Calls that should have used domestic routing were incorrectly sent to international carrier paths and were unable to be completed.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20260323 | Voice (France, Spain, Austria)

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Apr 10, 2026 - 14:25 EDT

Resolved

This incident has been resolved.

Posted Mar 23, 2026 - 17:37 EDT

Monitoring

Teams are observing expected network behavior and will monitor for prolonged stability.

Posted Mar 23, 2026 - 16:31 EDT

Identified

Teams have identified the source of this incident and are working to restore expected networking behavior.

Posted Mar 23, 2026 - 15:56 EDT

Investigating

Bandwidth teams are currently investigating an incident on the Universal Platform where National Calling is not completing as expected to; France, Spain, & Austria. Teams are working to restore expected calling behaviors.

Posted Mar 23, 2026 - 15:11 EDT

This incident affected: Austria Calling Services (Inbound Calling - Austria, Outbound Calling - Austria), France Calling Services (Inbound Calling - France, Outbound Calling - France), and Spain Calling Services (Inbound Calling - Spain, Outbound Calling - Spain).