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Bandwidth Local Market Impairment - 338 - Bloomington, IN

Incident Report for Bandwidth

Resolved

Final: Our carrier has completed all necessary repairs (fiber cut/equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved.

Start Time: 01/23/2018 06:09:09 PM ET
Stop Time: 01/25/2018 05:50:00 AM ET

Posted Jan 25, 2018 - 12:37 EST

Update

Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete

Posted Jan 25, 2018 - 06:45 EST

Monitoring

Update: We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete

Posted Jan 25, 2018 - 06:44 EST

Update

Update: Our carrier has identified a fiber cut and continues to actively work towards completing repairs.

Posted Jan 25, 2018 - 02:58 EST

Update

Update: Our carrier has identified a fiber cut and continues to actively work towards completing repairs.

Posted Jan 24, 2018 - 22:56 EST

Update

Update: Our carrier has identified a fiber cut and continues to actively work towards completing repairs.

Posted Jan 24, 2018 - 18:30 EST

Update

Update: Our carrier has identified a fiber cut and is working to complete repairs.

Posted Jan 24, 2018 - 14:27 EST

Update

Update: Our carrier has identified a fiber cut and is working to complete repairs.

Posted Jan 24, 2018 - 10:23 EST

Update

Update: Our carrier has identified a fiber cut and is working to complete repairs.

Posted Jan 24, 2018 - 06:14 EST

Update

Update: Our carrier is continuing to isolate the cause of this incident.

Posted Jan 24, 2018 - 02:20 EST

Identified

Update: Our carrier is continuing to isolate the cause of this incident.

Posted Jan 23, 2018 - 22:28 EST

Investigating

Update: We are experiencing an issue on the Bandwidth network affecting Local Inbound calls to your customers in this area. Inbound long-distance and Outbound calling are not impacted.

We are currently working with our carrier for resolution.

Posted Jan 23, 2018 - 18:41 EST

Identified

We are experiencing a transport issue on the Bandwidth network affecting your inbound origination service only.

We are currently working with our carrier for resolution.

Posted Jan 23, 2018 - 18:21 EST