Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Off-Net Port In Delays (US & Canada)
Incident
Report for Bandwidth
Resolved
All ports are completing without delay via this vendor. We consider this incident resolved at this time.
Identified
Bandwidth teams are observing delayed Lumen-based port orders at this time. Previous orders activated prior to this regression. Re-engagement and escalation with this vendor is underway.
Monitoring
Bandwidth Porting Teams are monitoring and observing expected behavior for Lumen-based port orders. Orders are completing as expected at this time.
Identified
Bandwidth teams are observing delayed Lumen-based port orders at this time. Re-engagement with this vendor is underway.
Update
Bandwidth Porting Teams continue to monitor for expected order behavior for Lumen based Port Orders.
Monitoring
Bandwidth teams have been advised by Lumen their network incident has been corrected and delayed orders processing. Bandwidth Porting Teams continue to monitor for expected order behavior.
Update
Bandwidth teams are observing some delayed orders complete intermittently. We remain in escalation with this vendor and are actively monitoring delayed orders. Additional updates will be provided when available.
Update
Bandwidth continues to work with Lumen on this incident. Off-Net ports remain delayed. Updates will be provided when available.
Update
Bandwidth continues to work with Lumen on this incident. Off-Net ports remain delayed.
Update
Bandwidth continues to work with Lumen on this incident. Off-Net ports remain delayed.
Identified
Bandwidth teams have identified in incident with an industry vendor (Lumen), which is causing Port In Order delays. We are actively working with this vendor.
This incident affected: Number Management Services (Number Porting).