BWI Network Impairment - Number Provisioning
Incident
Report for Bandwidth
Postmortem
Between October 31 19:42 - November 1 00:40 UTC, customers encountered issues loading numbers into their account in the Bandwidth Global Portal and API.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
We’ve confirmed stability and we’re considering this incident resolved.
Monitoring
We've implemented a fix for the issue and function has recovered to normal. We'll monitor overnight for stability and provide a status update in the morning.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Identified
We've identified an issue preventing users from loading numbers into their account via the API or the Global Portal. Relevant teams are engaged working on a fix.
This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).