Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

BWI Network Impairment - Number Provisioning
Incident Report for Bandwidth
Postmortem

Between October 31 19:42 - November 1 00:40 UTC, customers encountered issues loading numbers into their account in the Bandwidth Global Portal and API.

Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Nov 16, 2024 - 18:43 EST

Resolved
We’ve confirmed stability and we’re considering this incident resolved.
Posted Nov 01, 2024 - 08:07 EDT
Monitoring
We've implemented a fix for the issue and function has recovered to normal. We'll monitor overnight for stability and provide a status update in the morning.
Posted Oct 31, 2024 - 22:03 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 31, 2024 - 20:01 EDT
Update
We are continuing to work on a fix for this issue.
Posted Oct 31, 2024 - 19:01 EDT
Identified
We've identified an issue preventing users from loading numbers into their account via the API or the Global Portal. Relevant teams are engaged working on a fix.
Posted Oct 31, 2024 - 17:30 EDT
This incident affected: Portals (Bandwidth International (fka Voxbone) Portal).