Puerto Rico Inbound Calling Incident
Incident
Report for Bandwidth
Postmortem
Between December 10 23:40 - December 16 20:00, a small portion of inbound calls in our Puerto Rico market were unable to be completed.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Teams are observing expected calling behavior. We are monitored for prolonged stability.
Update
Teams have identified the source of the incident and continue to escalate with the impacted vendor. This incident remains extremely intermittent and affecting a very small number of calls.
Update
Teams have identified the source of the incident and continue to escalate with the impacted vendor.
Update
Teams have identified the source of the incident and continue to escalate with the impacted vendor.
Identified
Teams have identified the source of the incident and continue to escalate with the impacted vendor.
Update
As we continue to investigate, the subset of calls impacted is very limited.
Update
Teams continue to investigate this incident.
Investigating
Bandwidth teams are investigating an Inbound call failure incident impacting Puerto Rico destinations.
This incident affected: Puerto Rico Calling Services (Inbound Calling - Puerto Rico).