Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
10DLC Outbound Canadian Based Messaging Incident
Incident
Report for Bandwidth
Postmortem
Between 12:30 - 21:43 UTC on January 22, a subset of outbound 10DLC SMS/MMS messages to Canada were unable to be delivered.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Bandwidth teams are observing expected networking behavior at this time. We will continue to monitor for prolonged stability.
Update
Teams have identified the source of this incident and continue work to restore expected services.
Identified
Teams have identified the source of this incident and are working to restore expected services.
Investigating
Bandwidth teams are investigating an incident impacting outbound Canada based messaging. Messages may not deliver as expected.
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging).