Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Between 12:30 - 21:43 UTC on January 22, a subset of outbound 10DLC SMS/MMS messages to Canada were unable to be delivered.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Feb 09, 2026 - 13:40 EST
Resolved
This incident has been resolved.
Posted Jan 23, 2026 - 09:02 EST
Monitoring
Bandwidth teams are observing expected networking behavior at this time. We will continue to monitor for prolonged stability.
Posted Jan 22, 2026 - 17:09 EST
Update
Teams have identified the source of this incident and continue work to restore expected services.
Posted Jan 22, 2026 - 14:42 EST
Identified
Teams have identified the source of this incident and are working to restore expected services.
Posted Jan 22, 2026 - 12:48 EST
Investigating
Bandwidth teams are investigating an incident impacting outbound Canada based messaging. Messages may not deliver as expected.
Posted Jan 22, 2026 - 12:05 EST
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging).
