Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Bandwidth International Market Impairment - France
Incident
Report for Bandwidth
Postmortem
Between 00:00 - 13:30 UTC on October 31, a very small portion of inbound calls through France utilizing TEL URI identity header where unable to be completed.
Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
We’ve confirmed stability with the network and we’re considering the incident resolved at this time.
Monitoring
We’ve implemented a fix for the issue and we’re currently monitoring for stability.
Update
We're continuing to work with our carrier to resolve the issue.
Identified
We have identified a network impairment in France with our carrier affecting voice traffic. This is specifically affecting calls that have a TEL-URI header associated with call. We are currently working with our carrier for resolution.
This incident affected: France Calling Services (Outbound Calling - France).