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Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

911, Inbound & Outbound Voice, V2 Voice, Portal and API, Messaging Incident

Incident Report for Bandwidth

Resolved

After prolonged monitoring and expected network behavior. We consider this incident closed.

Posted 3 years ago. Oct 06, 2021 - 13:27 EDT

Update

Bandwidth has continued to observe network stability and will continue to monitor.

Posted 3 years ago. Oct 05, 2021 - 07:26 EDT

Update

Bandwidth has continued to observe network stability and will continue to monitor.

Posted 4 years ago. Oct 04, 2021 - 15:32 EDT

Update

Bandwidth has continued to observe network stability and will continue to monitor.

Posted 4 years ago. Oct 02, 2021 - 14:31 EDT

Monitoring

Bandwidth has continued to observe network stability and will continue to monitor.

Posted 4 years ago. Sep 30, 2021 - 16:57 EDT

Investigating

Bandwidth teams are investigating Dashboard Portal and API latency with intermittent time-outs. All teams are actively engaged.

Posted 4 years ago. Sep 30, 2021 - 16:49 EDT

Update

Bandwidth has continued to observe network stability and will continue to monitor.

Posted 4 years ago. Sep 30, 2021 - 13:59 EDT

Monitoring

Bandwidth teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly.

Posted 4 years ago. Sep 29, 2021 - 21:22 EDT

Identified

Bandwidth has identified the cause of service disruptions for Standard Voice Calls. We are currently observing standard network and call behavior for 911 Calls, Messaging, Portals & APIs and will continue to monitor those services for continued stability.

Posted 4 years ago. Sep 29, 2021 - 20:53 EDT

Update

Bandwidth teams are currently investigating an incident impacting, 911 Calling, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs, and Messaging. Customers may experience failed calls, portal & API latency, or time outs, delayed or failed messages.

Posted 4 years ago. Sep 29, 2021 - 19:47 EDT

Update

Bandwidth teams are currently investigating an incident impacting, 911 Calling, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs. Customers may experience failed calls, portal & API latency, or time outs.

Posted 4 years ago. Sep 29, 2021 - 19:42 EDT

Update

We are continuing to investigate this incidnet.

Posted 4 years ago. Sep 29, 2021 - 19:24 EDT

Investigating

Bandwidth teams are currently investigating an incident impacting, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs. Customers may experience failed calls, portal & API latency, or time outs.

Posted 4 years ago. Sep 29, 2021 - 19:23 EDT

Monitoring

Bandwidth teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly.

Posted 4 years ago. Sep 29, 2021 - 18:00 EDT

Identified

Bandwidth teams have identified the incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.

Posted 4 years ago. Sep 29, 2021 - 17:06 EDT

Update

Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.

Posted 4 years ago. Sep 29, 2021 - 15:58 EDT

Update

Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.

Posted 4 years ago. Sep 29, 2021 - 15:04 EDT

Update

Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.

Posted 4 years ago. Sep 29, 2021 - 14:03 EDT

Investigating

Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues. All teams are actively engaged.

Posted 4 years ago. Sep 29, 2021 - 13:01 EDT

This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, International Messaging (HTTP), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging, Toll Free MMS - Inbound, Toll Free MMS - Outbound), United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), United States V2 Application Add On Services (Call Recording, Transcriptions, Text-to-Speech, CNAM Lookup), Portals (Bandwidth App, Application Platform Dashboard, 9-1-1 Dashboard), Canada Calling Services (Inbound Calling - Canada (SIP)), and 9-1-1 Services (9-1-1 Call Routing Service, 9-1-1 Provisioning Service, DLR (Dynamic Location Routing)).