911, Inbound & Outbound Voice, V2 Voice, Portal and API, Messaging Incident
Incident
Report for Bandwidth
Resolved
After prolonged monitoring and expected network behavior. We consider this incident closed.
Update
Bandwidth has continued to observe network stability and will continue to monitor.
Update
Bandwidth has continued to observe network stability and will continue to monitor.
Update
Bandwidth has continued to observe network stability and will continue to monitor.
Monitoring
Bandwidth has continued to observe network stability and will continue to monitor.
Investigating
Bandwidth teams are investigating Dashboard Portal and API latency with intermittent time-outs. All teams are actively engaged.
Update
Bandwidth has continued to observe network stability and will continue to monitor.
Monitoring
Bandwidth teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly.
Identified
Bandwidth has identified the cause of service disruptions for Standard Voice Calls. We are currently observing standard network and call behavior for 911 Calls, Messaging, Portals & APIs and will continue to monitor those services for continued stability.
Update
Bandwidth teams are currently investigating an incident impacting, 911 Calling, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs, and Messaging. Customers may experience failed calls, portal & API latency, or time outs, delayed or failed messages.
Update
Bandwidth teams are currently investigating an incident impacting, 911 Calling, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs. Customers may experience failed calls, portal & API latency, or time outs.
Update
We are continuing to investigate this incidnet.
Investigating
Bandwidth teams are currently investigating an incident impacting, Inbound and Outbound Voice, V2 Voice, Portals, and associated APIs. Customers may experience failed calls, portal & API latency, or time outs.
Monitoring
Bandwidth teams are observing expected network behavior with successful call completion. We will continue to monitor and provide updates accordingly.
Identified
Bandwidth teams have identified the incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.
Update
Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.
Update
Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.
Update
Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues and/or one-way audio scenarios. All teams are actively engaged.
Investigating
Bandwidth teams are currently investigating an incident impacting Inbound and Outbound calling at this time. Customers may experience intermittent call failures or voice quality issues. All teams are actively engaged.
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, International Messaging (HTTP), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging, Toll Free MMS - Inbound, Toll Free MMS - Outbound), United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), United States V2 Application Add On Services (Call Recording, Transcriptions, Text-to-Speech, CNAM Lookup), Portals (Bandwidth Dashboard, Application Platform Dashboard, 9-1-1 Dashboard), Canada Calling Services (Inbound Calling - Canada (SIP)), and 9-1-1 Services (9-1-1 Call Routing Service, 9-1-1 Provisioning Service, DLR (Dynamic Location Routing)).