Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Outbound 10DLC Messaging Incident
Incident
Report for Bandwidth
Postmortem
Between January 23 14:00 - January 27 17:15 UTC, a small portion of 10DLC messages to non-US, non-Canadian based numbers were unable to be delivered.
Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
Bandwidth teams are observing expected network behavior as it relates to this incident. We will continue to monitor for stability.
Investigating
Bandwidth teams are investigating an incident impacting the delivery of 10DLC messages to non-US and non-Canadian based destinations. Team are actively working to restore expected messaging behavior.
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging).