Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Bandwidth App Incident

Incident Report for Bandwidth

Postmortem

Between 16:52 - 17:08 UTC and once again between 19:10 - 19:25 UTC on October 6, Bandwidth customers encountered intermittent disruptions while attempting to perform various functions in the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20251008 | Bandwidth App

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Oct 07, 2025 - 09:40 EDT

Resolved

This incident has been resolved.
Posted Oct 06, 2025 - 17:09 EDT

Monitoring

Teams are observing expected portal behavior and are monitoring for prolonged stability.
Posted Oct 06, 2025 - 15:54 EDT

Investigating

Bandwidth teams are investigating impacting the Bandwidth App. Some functions of the App may intermittently be unavailable.
Posted Oct 06, 2025 - 13:18 EDT
This incident affected: Portals (Bandwidth App).