Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

V2 Voice, Standard Voice, 911, Portal & API, Porting, Toll-Free Messaging, New Number Ordering Intermittent Incident
Incident Report for Bandwidth
Resolved
After continued network stability. We consider this incident resolved.
Posted Sep 27, 2021 - 20:03 EDT
Monitoring
Bandwidth teams are currently observing expected network behavior. Our teams will continue to monitor for network stability.
Posted Sep 27, 2021 - 19:28 EDT
Update
Bandwidth teams have observed expected 911 calling behavior. We will continue to monitor for 911 call stability.
Posted Sep 27, 2021 - 19:05 EDT
Update
Bandwidth teams have observed continued portal and portal API stability along with associated services. We will continue to monitor portals for ongoing stability.
Posted Sep 27, 2021 - 18:21 EDT
Update
Bandwidth teams continue to actively investigate this network incident.
Posted Sep 27, 2021 - 17:49 EDT
Update
Bandwidth teams have observed Toll-Free Messaging operate as designed. We will continue to monitor Toll-Free Messaging.
Posted Sep 27, 2021 - 17:36 EDT
Update
Bandwidth teams continue to actively investigate this network incident.
Posted Sep 27, 2021 - 17:00 EDT
Update
Bandwidth teams continue to actively investigate this network incident.
Posted Sep 27, 2021 - 16:09 EDT
Update
Bandwidth continues to investigate.
Posted Sep 27, 2021 - 15:10 EDT
Update
Bandwidth is also investigating an incident impacting the ability to order new numbers.
Posted Sep 27, 2021 - 14:29 EDT
Update
Bandwidth continues to investigate this incident.
Posted Sep 27, 2021 - 14:00 EDT
Update
Bandwidth teams are also investigating delays with Toll-Free Messaging at this time along with V2 Voice, Standard Voice, 911 traffic, Portal & API with intermittent service disruptions.
Posted Sep 27, 2021 - 13:01 EDT
Update
We continue to investigate this incident.
Posted Sep 27, 2021 - 11:57 EDT
Update
Bandwidth teams are also investigating delayed ports at this time along with V2 Voice, Standard Voice, 911 traffic, Portal & API with intermittent service disruptions.
Posted Sep 27, 2021 - 11:07 EDT
Update
We continue to investigate this incidnet.
Posted Sep 27, 2021 - 11:02 EDT
Update
Bandwidth teams are investigating an incident impacting Voice, V2 Voice, 911 traffic, Portal & API with intermittent service disruption.
Posted Sep 27, 2021 - 10:00 EDT
Update
Bandwidth teams are investigating an incident impacting Voice, V2 Voice, and 911 traffic with intermittent service disruption.
Posted Sep 27, 2021 - 09:42 EDT
Investigating
Bandwidth teams are investigating an incident impacting our V2 Voice services. Customers may notice intermittent service disruptions.
Posted Sep 27, 2021 - 09:12 EDT
This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), United States Outbound Calling Services (Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States), Number Management Services (New Number Ordering, Number Porting), United States V2 Application Add On Services (Call Recording, Transcriptions, Text-to-Speech, CNAM Lookup), Portals (Bandwidth Dashboard, Application Platform Dashboard, 9-1-1 Dashboard), Canada Calling Services (Inbound Calling - Canada (SIP)), Direct Network Connection (Network Expansion Service (NES), Inbound Direct Link Services (DLS), Outbound Direct Link Services (DLS), Virtual (cloud) Connection Service), 9-1-1 Services (9-1-1 Call Routing Service, 9-1-1 Provisioning Service, DLR (Dynamic Location Routing)), United States Messaging Services (Toll-Free SMS - Inbound, Toll-Free SMS - Outbound), and WebRTC.