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Incidents across areas

Bandwidth International Market Impairment - Brazil (SMS Traffic)
Incident Report for Bandwidth
Postmortem

Between July 9 13:43 - July 10 14:50 UTC, outbound SMS through our Brazil market was unable to be completed.

Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:

20240710 | BWI Brazil SMS

Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.

We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Posted Jul 11, 2024 - 16:16 EDT

Resolved
This incident has been resolved.
Posted Jul 10, 2024 - 19:04 EDT
Update
We are investigating a network impairment in Brazil with our carrier affecting Outbound SMS traffic. We are currently working with our carrier for resolution.
Posted Jul 10, 2024 - 07:03 EDT
Update
We are investigating a network impairment in Brazil with our carrier affecting Outbound SMS traffic. We are currently working with our carrier for resolution.
Posted Jul 10, 2024 - 00:42 EDT
Investigating
We are investigating a network impairment in Brazil with our carrier affecting Outbound SMS traffic. We are currently working with our carrier for resolution.
Posted Jul 09, 2024 - 20:52 EDT
This incident affected: International A2P Messaging Regional Connectivity (Latin America).