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Between 21:00 - 22:06 UTC on February 16, Inbound and outbound voice services routed through one of our DFW switches experienced call‑setup failures in a portion of local markets.
Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Posted Mar 09, 2026 - 08:43 EDT
Resolved
This incident has been resolved.
Posted Feb 16, 2026 - 12:23 EST
Identified
Teams have identified the source of this incident and are working to restore expected network behavior.
Posted Feb 16, 2026 - 12:15 EST
Investigating
Bandwidth teams are investigating outbound calling incident in our DFW Datacenter. Some calls may not process as expected at this time. Teams are actively working to restore expected calling behavior.
Posted Feb 16, 2026 - 11:58 EST
This incident affected: United States Outbound Calling Services (Outbound Calling (SIP) - United States).
