Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

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Inbound Calling Incident

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Oct 06, 2026 - 17:33 EDT

Monitoring

Bandwidth teams are observing expected calling behaviors and will monitor for prolonged stability.

Posted Oct 06, 2026 - 16:19 EDT

Identified

The source of this incident has been identified as an off-network condition. Bandwidth continues to work with Lumen as they work to restore their expected call handling behaviors.

Posted Oct 06, 2026 - 09:02 EDT

Investigating

Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.

Posted Oct 06, 2026 - 07:59 EDT

This incident affected: United States Inbound Calling Services (Inbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States).