Outbound SMS, T-Mobile Incident

Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Incident Report for Bandwidth

Resolved

This incident has been resolved.

Posted Mar 16, 2023 - 19:03 EDT

Monitoring

Bandwidth teams are seeing expected messaging behavior to T-Mobile subscribers. We will monitor for continued stability.

Posted Mar 16, 2023 - 17:43 EDT

Update

Bandwidth teams remain engaged with industry partners and T-Mobile to bring about a resolution.

Posted Mar 16, 2023 - 16:53 EDT

Identified

After continued monitoring, unexpected delivery failures of messages to the T-Mobile network were observed. Bandwidth teams remain engaged with industry partners to bring about resolution. This incident remains isolated outside of the Bandwidth Network.

Posted Mar 15, 2023 - 17:18 EDT

Monitoring

Bandwidth teams are observing expected messaging behavior and delivery. We will continue to monitor for prolonged stability.

Posted Mar 15, 2023 - 12:08 EDT

Update

Bandwidth teams remain engaged with industry partners with regards to restoring message delivery. The Bandwidth network remains stable.

Posted Mar 15, 2023 - 09:03 EDT

Identified

Bandwidth teams have identified that the cause of this incident is not a result of the Bandwidth network. Additional updates will be provided as available or by 9am eastern March 15, 2023.

Posted Mar 14, 2023 - 20:10 EDT

Investigating

Bandwidth teams are investigating an incident where outbound 10DLC SMS messages to the T-Mobile network are not delivering as expected.

Posted Mar 14, 2023 - 15:46 EDT

This incident affected: United States Messaging Services (SMS Messaging (SMPP), REST APIs - HTTP SMS Messaging).