Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.

Incidents across areas

Level3 Porting Delays

Incident Report for Bandwidth

Resolved

Bandwidth has received confirmation from Lumen the issue has been resolved and all queued orders are now complete. We are considering this incident resolved.
Posted Mar 17, 2021 - 17:01 EDT

Monitoring

Lumen has implemented a fix and as of 2:24pm EST we're starting to see orders complete. We'll continue to monitor until all queued orders have completed and Lumen confirms resolution on their end.
Posted Mar 17, 2021 - 15:09 EDT

Update

Bandwidth is continuing to investigate delays in activation of ports involving Level 3. We're continuing to escalate with Level 3 to resolve this incident.
Posted Mar 17, 2021 - 14:15 EDT

Investigating

Bandwidth teams are currently observing a delay in porting numbers away from Level3. All teams are working with this vendor to resolve this incident.
Posted Mar 17, 2021 - 12:51 EDT
This incident affected: Number Management Services (Number Porting).