Welcome to Bandwidth's home for network updates. Here, you will find information pertinent to outages, scheduled maintenance, and general notices with real-time updates.
Incidents across areas
Drop in completed calls in Canada - Outbound
Incident
Report for Bandwidth
Postmortem
Between 21:55 - 22:15 UTC on August 13, a portion of calls in Canada were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report:
Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal.
We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Resolved
This incident has been resolved.
Monitoring
A resolution has been implemented, and we are monitoring the results.
Update
We are continuing to work with our vendor to resolve this incident. In the meantime, traffic has been rerouted, and customers should not experience issues.
Update
We are continuing to work with our vendor to resolve this incident. In the meantime, traffic has been rerouted, and customers should not experience issues.
Update
We are continuing to work with our vendor to resolve this incident. In the meantime, traffic has been rerouted, and customers should not experience issues.
Update
We are continuing to work with our vendor to resolve this incident.
Identified
We have identified an increase in 487 and 503 responses in Canada. We are working with our vendor to resolve this incident.
This incident affected: Canada Calling Services (Inbound Calling - Canada (SIP)).