Industry Messaging Provisioning Failures
Incident
Report for Bandwidth
Resolved
The dashboard team ran maintenance last night to correct the affected dashboard which completed successfully. At this time we’re considering this incident resolved. Thank you for your patience.
Update
We're still working to rectify any incomplete orders in the dashboard related to the NN outage. We'll advise once this process is complete.
Update
We are still working on completion of dashboard orders affected by this incident, but it requires manual intervention. While we're working as quickly as possible, we can't give a hard ETR, though we expect resolution to be complete by early next week and possibly sooner. We'll provide an update on resolution once complete.
Update
We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
Update
We're still working to correct incomplete orders in the dashboard, and we'll advise once that has been completed.
Update
At this time all pending orders have been completed, but this may not be reflected in the dashboard for all numbers yet. We’re running additional mitigation to correct that in the morning, and we’ll advise once complete if it is successful.
Monitoring
Bandwidth has been advised by this vendor that they have mediated this incident. Bandwidth teams are currently monitoring for ongoing stability.
Update
We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available. Be advised, the issue is affecting ALL NNID updates being sent to our vendor, regardless of order or update type.
Update
We are continuing to work with our vendor to implement a fix for this issue and we'll continue to provide updates as they become available.
Update
We've confirmed with our vendor the issue is with their network. We're working with them on mitigation and we'll advise once we have further updates.
Identified
We've identified an issue causing provisioning failures with the industry vendor. This would affect all TNs enabled for messaging since 5:45am ET this morning as well as any campaign updates that have been made. Relevant teams are engaged and we'll advise once we have further updates.
This incident affected: United States Messaging Services (SMS Messaging (SMPP), MMS Messaging (MM4), Toll-Free SMS - Inbound, Toll-Free SMS - Outbound, International Messaging (HTTP), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging, Toll Free MMS - Inbound, Toll Free MMS - Outbound) and Number Management Services (Line Feature Management).